Shipping policy

Shipping Policy

Welcome to Nouriselle! We aim to provide you with a seamless shopping experience. Below you’ll find details about our shipping process, delivery times, and other key information.

1. Shipping Areas

We currently ship to a wide range of international destinations, including but not limited to Europe, the United Kingdom, Australia.

2. Delivery Times

Here is a general estimate of our delivery times. Delivery times may vary depending on the destination:

  • Estimated Delivery Time: 7–14 business days after order confirmation.

  • Processing Time: Orders are processed and dispatched within 1–3 business days.

We strive to deliver your items as quickly as possible. Delays caused by customs clearance or external factors (e.g., holidays or strikes) are beyond our control.

3. Shipping Costs

Shipping costs are calculated during checkout and depend on the destination, product weight, and size. In many cases, we offer free shipping for orders over a certain amount.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress.

5. Customs and Import Duties

Customs or import duties may apply depending on your country’s regulations. These fees are not included in the checkout price and are the responsibility of the customer. Please check with your local customs office for more information.

6. Missed or Lost Deliveries

If your package is delayed, lost, or arrives damaged, please contact us at info@nouriselle.com within 14 days of the expected delivery date. We will work with our logistics partners to resolve the issue as quickly as possible.

7. Your Rights as a Consumer

You have the right to:

  • Receive Your Order on Time: If your order is delayed beyond a reasonable timeframe, you may request a refund.

  • Cancel Your Order: You can cancel your order if it has not yet shipped.

  • Return Faulty or Incorrect Items: See our [Return Policy] for more details.

8. Customer Support

For any questions or concerns regarding shipping, feel free to contact us:

9. Contact Information

Nouriselle LTD
OFFICE 3906, 39TH THE CTR 99 
QUEEN'S RD CENTRAL CENTRAL 
HONG KONG 

Business Registration Number: 78328119


Email: info@nouriselle.com